Shipping policy

Shipping Policy

Last Updated: July 1, 2026

Thank you for shopping with LySelle.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During peak seasons, sales, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Within India: 3–7 business days (depending on your location).

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, remote delivery locations, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free shipping offers will be clearly mentioned on our website when available.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable), allowing you to track your shipment.

Delivery

Please ensure that your shipping address and contact details are accurate before placing your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, you must contact us within 24 hours of receiving your package.

To process your request, you must provide:

  • A complete unboxing video starting from the sealed package.

  • Clear photos showing the damaged or incorrect item.

  • Your order number.

Claims submitted without an unboxing video or after 24 hours of delivery may not be eligible for review.

Shipping Delays

While we make every effort to deliver your order on time, LySelle is not responsible for delays caused by courier partners, natural disasters, strikes, customs, government actions, or other circumstances beyond our control.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team using the contact information provided on our website.