Refund policy

Return & Refund Policy

At LySelle, every order is carefully inspected before it is shipped to ensure it reaches you in excellent condition.

Colors May Vary: We strive to display our products as accurately as possible. However, actual product colors may vary slightly due to differences in screen settings, lighting during photography, and device displays. Such minor color variations are natural and are not considered defects.

Returns

We do not accept returns for reasons such as a change of mind, incorrect selection, or personal preference. All purchases are considered final.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving your order.

To help us verify the issue, please provide:

  • An unboxing video recorded from the moment the sealed package is opened.

  • Clear photos showing the damage or defect.

  • Your order number.

The unboxing video is mandatory for us to process any damage-related claims. Claims submitted without an unboxing video may not be eligible for review.

Once we receive your request, our team will review the evidence. If the claim is verified and approved, we will determine the appropriate resolution, which may include a replacement, store credit, or refund, depending on the nature of the issue.

Non-Eligible Claims

We are unable to process claims if:

  • The request is made more than 24 hours after delivery.

  • An unboxing video is not provided.

  • The product shows signs of use, misuse, or damage caused after delivery.

  • The issue is due to normal wear and tear or minor variations in color that may occur due to screen settings.

  • Colors May Vary: We strive to display our products as accurately as possible. However, actual product colors may vary slightly due to differences in screen settings, lighting during photography, and device displays. Such minor color variations are natural and are not considered defects.

Contact Us

To report a damaged or incorrect item, please contact us with your order details and supporting evidence within 24 hours of delivery. Our support team will assist you as quickly as possible.